For participation in the Ipsos iSay Panel (“Terms and Conditions”)
To become a member of the Ipsos iSay Panel (the "Panel"), the worldwide consumer panel of Ipsos, run by Ipsos Interactive Services Limited ("IIS"/"we"), you need to be a resident of South Africa, be 18 years old or over and accept these Terms and Conditions (the "Panellist"/"you"). We offer our Panellists the chance to participate today in the testing and evaluation of tomorrow's services and products and express your opinions on a wide range of issues. Your voice represents the voice of thousands!
Ipsos Interactive Services Limited is a company incorporated and registered under the laws of England with number 3903040 and having its registered office at
3 Thomas More Square
London E1W 1YW
- 2. Joining the Panel
- 3. Use of Your Personal Information
- 4. Email Notice
- 5. Registration of Background Information
- 6. How Does the Panel Work?
- 7. Acceptable Use and Participation
- 8. Children's Privacy
- 9. Rewarding You for Answering Online Surveys
- 10. Cookies, Digital Fingerprinting, Device Data and Other Information on Your Device
- 11. Confidentiality Notice
- 12. Intellectual Property
- 13. Indemnity and Limitation of Liability
- 14. Participation Conditions
- 15. Termination/Inactivation of Membership
- 16. Jurisdiction
- 17. Contact Us
Subject to the requirements mentioned above, everybody is free to apply for membership in the Panel. Nevertheless, we reserve the right to deny membership, without any requirement to justify such a denial.
Membership is not open to employees of the Ipsos group of companies or members of their immediate family.
The information collected about you will be treated in the strictest confidence and in accordance with all applicable laws, regulations and rules including those relating to privacy and personal information as well as our privacy and cookie policies. These policies are an integral part of these Terms and Conditions and can be found here: https://www.ipsosisay.com/en-za/privacy-policy and https://www.ipsosisay.com/en-za/cookies-policy
As part of this undertaking, we promise that:
- Other than in relation to this Panel, we will not try to sell you anything or pass your personal information to any third parties for marketing or sales purposes.
- Your individual responses to surveys will remain confidential and will only be used grouped with other confidential responses, unless you explicitly consent otherwise.
- Refusal to answer a particular question in a survey you are invited to or refusal to participate in a survey will have no consequences with regard to your membership.
- You can ask to be removed from the Panel and end your membership at any time.
As you have voluntarily registered in the Panel and confirmed your e-mail address, you should not mark emails or other communication received from us as spam or unsolicited communication, and you might be responsible for any resulting damage to IIS.
Depending on your mail-box security settings, the survey invitations you receive from us might be directed to your bulk / junk mail or similar folder. To avoid this, please add the surveysZA@ssa.ipsosisay.com address to your address book.
With respect to the statistical analyses that IIS delivers to its clients, IIS needs certain demographic and personal information about you, including confidential information, for instance, your income.
Providing IIS with this personal information is a condition for participation in any surveys as it would otherwise not be possible for us to determine whether your participation in any survey would meet such survey's criteria. We also ask some basic details about your household and any children you may have and in respect of which you are the parent/legal guardian.
During the registration process and during your participation in our research surveys, you agree to provide only true, accurate and complete information and agree to update the Panel account related information that you supplied to ensure it remains up to date and accurate.
Panellists will receive relevant survey invitation links by e-mail, SMS or other electronic communication from IIS. There is no obligation for you to answer such surveys. Each survey is only to be answered once. Please do not mark e-mails from Ipsos iSay as spam, as explained in the previous section. IIS is not bound to send surveys to all Panellists for each new survey; nor can IIS guarantee a minimum or a maximum number of surveys per year.
IIS has taken high data/information safety measures. Still, should any viruses appear in the e-mails sent to you, IIS is not liable for the consequences that such cases may entail and thus no compensation may be claimed from IIS for this.
When made available, as a Panellist you will also have access to the member community and other social interaction features. You understand that any messages, opinions, information, pictures or any other materials posted by you or other panellists are the sole responsibility of the person who posted the material. You agree that you will not post or upload any material that:
- Is illegal. This includes content or any messages that promote or discuss illegal activities or encourages others to commit them.
- Is abusive, obscene or hateful. This includes language, information or images. Masked swearing (e.g. "f__k") is considered the equivalent of the actual swear word.
- Is threatening, harassing, libellous or defamatory either between Panellists or directed towards an IIS moderator or other IIS employee.
- Is inciting hate or violence.
- Is bigoted, racially, ethnically, sexually or otherwise offensive.
- Is an inappropriate political or religious message.
- Is aimed at advertising or marketing any goods or services.
- Contains viruses, corrupted files, "Trojan Horses" or any other malicious code.
- Contains your personal information or the personal details of other people.
- Is owned by or under the copyright of someone else.
It is important to note that IIS does not pre-screen any information posted by panellists.
However, IIS reserves the right to remove any content that is posted, be this via the polls tool or other interactive features we may make available to Panellists at any time.
If you provided information concerning children in your household and confirmed that you are the parent or legal guardian, we might contact you in respect of surveys which we would like them to complete. We will always require your prior consent and will not contact such child directly, unless it is a member of the Panel in its own right.
Each time you complete a survey before the deadline, you will receive points or another reward upon completion or will be entered into a prize draw. The type and size of the reward or of the prize draw may vary per the survey difficulty, length or other similar elements.
If you request to be unsubscribed from the Panel you should redeem all your bonus points and exchange them for vouchers prior to unsubscribing, otherwise you'll forfeit the remaining points and your points account will be automatically deleted.
There may be instances when the points for recently completed surveys do not immediately appear in your account. In such cases the points will be added later to your account.
IIS reserves the right, at any time, to implement a verification period (of maximum 96 hours), during which your reward will be held in "Pending" status. During this period, we will undertake quality control and fraud prevention checks. We will inform you of any such waiting period applicable to you, via the FAQ section of the Panel members' website or by other means of communication, as per Section 14 below. Newly registered Ipsos iSay members will always need to wait 96 hours from their registration date before any reward will be released from "Pending" status.
When the necessary number of Panellists has answered a survey, or you do not actually fit the profile, IIS or its clients have the right to end the survey at any stage and not collect further answers. In such a situation and depending on the stage reached in any survey, a reduced number or no points may be awarded.
We aim to:
- Ensure that the survey is delivered in a form suited to your device.
- Assist in providing support to you should you have difficulty accessing or completing a survey.
- Use anonymised information whenever possible for research purposes. For example, to determine the percentage of Panellists that use a certain type of browser in a specific country.
The reasons we are using the below measures are described in more detail in our privacy notice.
As set out in more detail within our cookie notice, we are using different kinds of cookies and might also read cookies set by third parties. Other than with your prior consent, cookies are used for statistical purposes, quality control, validation, fraud prevention and fraud control.
We may also use digital fingerprinting technology, also known as "Machine Identification" digital fingerprints, to gather certain information about your device hardware and software.
Device Data and Other Information on Your Device
We may also use certain information about the hardware and software present on your device for quality control and fraud prevention purposes.
We also automatically capture information about your IP address, location information, operating system, screen display settings, browser type, use of Flash and Java and whether your device has a webcam.
As a research participant, you may be asked to review new concepts, products and packaging that are still in development and as such not known to the public’s. You may come in contact with, be allowed to see, use or otherwise have access to certain non-public, confidential, proprietary, or trade secret information or material that are the sole and exclusive property of our relevant client, including, without limitation, information with respect to the client products (collectively, "Confidential Information"). You must not copy, print, store, forward or disclose to anyone by any means, the Confidential Information you will have access to, and must not use the Confidential Information for other purpose than the purpose it was disclosed to you.
IIS shall own and retain exclusive ownership of its trademarks, logos, copyrights, any content of its website and other intellectual property rights ("IIS IP"). You may not use or reproduce any of the IIS IP without IIS's prior written consent. Nothing in these Terms and Conditions shall be construed as granting you any license, right, title or interest in any IIS IP, or any patent, trademark, copyright, know-how, or similar right now or hereafter owned or controlled by IIS.
You agree to indemnify, defend and hold harmless IIS and each of its respective officers, partners, clients, managers, employees, agents and attorneys, from and against any and all liabilities, claims, actions, suits, proceedings, judgments, fines, damages, costs, losses and expenses (including reasonable legal fees, court costs and/or settlement costs) arising from or related to: (i) your membership within the Panel, (ii) your participation within research surveys conducted by IIS, (iii) any third party claims, or (iv) any breach by you of these Terms and Conditions.
Any unlawful or disparaging action caused by you during your membership within the Panel or your participation within research surveys conducted by IIS, that may be considered a violation of criminal and/or civil law shall entitle IIS to seek all remedies in this regard to the full extent permitted by law and in equity. IIS disclaims any warranties, express and implied, related to your membership within the Panel and to your participation within research surveys conducted by IIS and IIS shall have no liability whatsoever (including without limitation liability for any indirect, special, incidental or consequential damages), to you or any third party, for your membership within the Panel and your participation within research surveys conducted by IIS.
You will release and forever discharge IIS, IIS's clients, each of their affiliated companies, and each of their respective officers, directors, shareholders, employees, and agents from and against all claims, lawsuits, causes of action, demands, losses, liabilities, obligations, judgments, damages, costs and expenses of any kind (including reasonable attorneys' fees) ("Losses") arising directly or indirectly out of any injury, death, property damage or other damage sustained or allegedly sustained by you resulting from the distribution, sale, consumption or use of or contact with a product in connection with any product test and evaluation research. This does not apply to any Losses which may be caused by IIS's client's or IIS's gross negligence or any liability by them under applicable product liability or consumer protection legislation.
IIS reserves the right, at any time, to change these "Terms and Conditions". We will inform you of any updates via the FAQ section of the Panel members' website. From time to time, we may contact you by e-mail for account administration purposes, as well as through e-mail newsletters or special announcements containing key information related to your Panel membership activity and key Panel updates ("Membership Updates").
We may also send you email communication about (i) rewards that you may be eligible for through your participation in our surveys, and (ii) new Panel engagement campaigns that we have regarding (new) Panel rewards and/or redemption (collectively named "Engagement Updates"). Receiving any of these Engagement Updates is optional and you can separately opt-out from Engagement Updates at any time by using the unsubscribe link provided in those emails.
In some cases, individual surveys may be subject to additional conditions of which you will be made aware at the beginning of such survey. You will be under no obligation to accept such additional conditions, however, this may affect your eligibility for such survey.
You may request at any time for your membership to be terminated. You may do this either by sending an email to surveysZA@ssa.ipsosisay.com or by clicking on the appropriate link within your online Ipsos iSay account dashboard. Please note that it may take up to seven (7) days to fully process your request and remove your information from all of our systems, so you may still receive the occasional email from IIS during this time. If you request to be unsubscribed from the Panel you should redeem all your bonus points and exchange them for vouchers prior to unsubscribing, otherwise you'll forfeit the remaining points and your points account will be automatically deleted.
We may terminate the membership at any time with ten (10) days' notice. IIS also reserves the right to terminate your Panel membership without further notice for any conduct outside our quality parameters or business objectives, or any other violation or breach of these Terms and Conditions, the privacy notice or applicable survey rules. In the event of such termination, you will be given ten (10) days to redeem all reward points that have been duly accrued prior to the termination date.
A termination of your Panel membership by IIS for fraudulent use or behaviour, or serious breach of these Terms and Conditions, the privacy notice or survey rules, may result in the immediate forfeiture of all rewards or points that have been accrued in relation with such use, behaviour or breach (including those points or other rewards held in "Pending" status, as the case may be). The use of the panellist account by an individual other than the Panellist may be considered an unauthorised use and may be grounds for immediate termination and forfeiture of points.
IIS reserves the right to delete inactive Panellists from the Panel. This means terminating a Panellist's membership if the Panellist does not have any Panel activity at all or does not respond to any survey invitation (by clicking any survey link) for more than six (6) months. IIS will inform you of such termination and you will have thirty (30) days to redeem any remaining points, or reactivate your account, otherwise the respective points account will be forfeited and erased completely.
These Terms and Conditions are governed by English law and the non-exclusive jurisdiction of the English courts.
For more information about our panels, Panel membership or information related to your membership of one of our panels, please contact our Panel Support Team. They can be contacted by:
Email sent to: surveysZA@ssa.ipsosisay.com with “Ipsos iSay Panel” as subject line
Or by letter sent to:
Ref: Ipsos iSay Panel
Ipsos (Pty) Ltd
PO Box 213