How often will I receive survey invitations from Ipsos iSay?

You can choose how you want to be notified about available studies by updating your notification preferences. To do that, log into your account, then go to My profile and click on Update Notification Preferences. You can choose to be notified by email, app and browser notifications or SMS text messages when you have new studies available.

Does Ipsos iSay have a mobile app?

Yes! We have an app available for iOS and Android devices. Download it from the App Store or Google Play.

How do I receive my points or other rewards for taking a survey?

When you take a survey, our system counts the points you earned once you've fully completed the survey. For most surveys, points will automatically be added to your Account Balance within a few minutes of survey completion.

Why aren’t the points for a survey I just completed showing in my Account Balance?

For most surveys, points will automatically be added to your Account Balance within a few minutes of survey completion.

However, there may be some instances when the points for a recently completed survey don’t immediately appear in your Account Balance. This could be due to the specifics of the study or occasional technical issues. In these cases, the points will be added later. It could even take a few days after survey completion to see the points in your Account Balance.

When I click on a survey link from my email invitation, I can’t connect to the survey. What should I do?

  • If clicking on the link doesn't work, copy and paste the link into your browser.
  • The link may be cut across two lines or more. If it is, you may have to copy and paste each line separately.
  • Try to access the survey from a different device or in a different web browser. Please note that browser extensions, different security software or VPN solutions might block our survey links or content of the survey pages.
  • If you still cannot access the survey, Contact Us.

What should I do if I'm having some trouble or technical difficulties taking a survey?

If you experience difficulty with any part of the survey experience, use the Contact Us form and provide a brief explanation of the problem. Please include as much information as possible.

If you entered the survey from your dashboard, please send us the number of the survey - it’s the 6-digit number found in the list of available surveys in your Ipsos iSay account. You can identify it by searching for the date when you completed it.

If you entered the survey from an email invite, please include any other details that might help us identify the survey, such as the date and hour when you completed it and the topic of the survey.

If possible, please also include a screenshot of any error page displayed (if applicable) so we can further investigate the issue. We'll look into the issue and get back to you as soon as possible.

Why can’t I re-enter a survey after I exited it?

If you exit a survey without fully completing it for any reason, you might not be redirected to the same survey again. But we will find a new survey that’s the best potential match for you.

Why do some surveys end or kick me out early?

Many surveys are looking for specific characteristics that might or might not apply to you. Although it can be frustrating, ending a survey early ensures that we don't waste your time.

Some surveys are also looking for a certain number of respondents from particular demographic groups. When a survey ends early for you, that could mean that we already have the necessary amount of respondents from your demographic group.

How do I know how many surveys I’ve taken?

To check your survey history, sign in and click on your Points Balance at the top of the page – it looks like a number with a yellow star next to it. There you'll find all the information about the points you’ve earned and the surveys you’ve taken.

Why do surveys I've already completed still appear on my Dashboard?

There are times when the system may take longer than normal to change the status of a survey shown on your dashboard. This could be due to traffic volume on our website or an issue related to a specific project.

Which device (desktop, mobile, etc.) should I use for taking surveys?

Our website is compatible with all devices, including computers, smart phones and tablets. Many of our surveys can be taken from either desktop or mobile devices.

Certain surveys might be required to be taken on desktop only or mobile only. If you’re having difficulty accessing a survey from a certain device, try taking it on one of your other devices.

Can I unsubscribe from survey invite emails?

Yes, if you no longer want to receive standard survey invites, but wish to continue taking surveys with Ipsos iSay, you can click the unsubscribe option found in the footer of our invites. You will still receive invitations to take part in specific research opportunities, when available.

How can I make sure that I’m receiving all the emails from Ipsos iSay?

There are a few simple steps that you can take to make sure you’re not missing out on any research opportunities. Depending on your email service provider (Gmail, Outlook, Yahoo Mail, etc.), you can add our email address to your Contacts or Safe Senders list or move our emails to your Primary Tab.

I have a Gmail account and I’m not receiving any emails from Ipsos iSay. What can I do?

If you can’t find any emails from Ipsos iSay in your Gmail Inbox, check the Promotions tab and Spam folder. To make sure you don’t miss out on any research opportunities, you can move all future emails from Ipsos iSay to your Primary tab or add us to your contacts list. Here’s how to do it:

Moving emails from Promotions tab to Primary tab

  1. 1. Open your Gmail account and go to your Inbox.
  2. 2. At the top of the page, you will see three tabs: Primary, Social and Promotions.
  3. 3. Click on Promotions then scroll until you find an email from Ipsos iSay.
  4. 4. Simply drag and drop the email to the Primary tab.
  5. 5. A window will appear at the bottom of the page, asking if you want to do the same for all future messages. Click Yes.

Adding Ipsos iSay to your Contacts lists:

  1. 1. On your computer, open your Gmail account and type Ipsos iSay in the search bar.
  2. 2. Hover with your cursor over the Sender’s name (Ipsos iSay) without clicking on it.
  3. 3. A small window will appear, with an Add to contacts icon on the top right corner. Click the Add to contacts icon.