How often will I receive survey invitations from Ipsos iSay?

We'll contact you by email up to once a day if you have available survey(s). Most Ipsos iSay members receive at least 1 survey invitation every month. Based on profile information (such as gender, age, etc.), some members may receive more than this. It's always your choice whether you take a survey but the more surveys you take, the more points you earn.

Does Ipsos iSay have a mobile app?

Yes! We have an app available for iOS and Android devices. Download it from the App Store or Google Play.

How do I receive my points or other rewards for taking a survey?

When you take a survey, our system counts the points you earned once you've fully completed the survey. For most surveys, points will automatically be added to your Account Balance within a few minutes of survey completion.

Why aren’t the points for a survey I just completed showing in my Account Balance?

For most surveys, points will automatically be added to your Account Balance within a few minutes of survey completion.

However, there may be some instances when the points for a recently completed survey don’t immediately appear in your Account Balance. This could be due to the specifics of the study or occasional technical issues. In these cases, the points will be added later. It could even take a few days after survey completion to see the points in your Account Balance.

When I click on a survey link from my email invitation, I can’t connect to the survey. What should I do?

  • If clicking on the link doesn't work, copy and paste the link into your browser.
  • The link may be cut across two lines or more. If it is, you may have to copy and paste each line separately.
  • Your browser's security/privacy settings may need to be readjusted. Check your current settings to make sure they're set to medium or low.
  • If you still cannot access the survey, Contact Us.

What should I do if I'm having some trouble or technical difficulties taking a survey?

If you experience difficulty with any part of the survey experience, use the Contact Us form and provide a brief explanation of the problem. Please include as much information as possible, including the survey ID number or the survey link. We'll look into the issue and get back to you within 2 business days.

Why can’t I re-enter a survey after I exited it?

If you exit a survey without fully completing it for any reason, you’ll be able to access it again after 10 minutes.

Why do some surveys end or kick me out early?

Many surveys are looking for specific characteristics that might or might not apply to you. Although it can be frustrating, ending a survey early ensures that we don't waste your time.

Some surveys are also looking for a certain number of respondents from particular demographic groups. When a survey ends early for you, that could mean that we already have the necessary amount of respondents from your demographic group.

How do I know how many surveys I’ve taken?

To check your survey history, sign in and click on your Points Balance at the top of the page – it looks like a number with a yellow star next to it. There you'll find all the information about the points you’ve earned and the surveys you’ve taken.

Why do surveys I've already completed still appear on my Dashboard?

There are times when the system may take longer than normal to change the status of a survey shown on your dashboard. This could be due to traffic volume on our website or an issue related to a specific project.

Which device (desktop, mobile, etc.) should I use for taking surveys?

Our website is compatible with all devices, including computers, smart phones and tablets. Many of our surveys can be taken from either desktop or mobile devices.

Certain surveys might be required to be taken on desktop only or mobile only. If you’re having difficulty accessing a survey from a certain device, try taking it on one of your other devices.