Signing In & My Password

How and why do I sign in?

Sign in by entering your email address and password in the fields at the top of the page, then clicking the Log In button. As a member, you need to be signed in to access your secured personal information, including your Points Balance and Surveys. See our Privacy Policy for more information.

How do I change my password?

To change your password, simply follow these steps:

  1. Log in to Ipsos iSay by using your email address and current password.
  2. From the main menu, navigate to your Profile page.
  3. Select “Edit Profile” and edit the password field.
  4. Follow the instructions on the page. You will receive an email to confirm the password change.

Note: Passwords are case sensitive. They must be at least 10 characters long and include 1 uppercase letter, 1 lowercase letter, 1 special character and 1 number. Special characters must be one of these: @$!%*#?&"'()+,-.:;<=>[^_`{}~

What should I do if I forget my password?

Follow the Forgot Password link, located next to the Log In button at the top of the website. Follow the instructions to reset your password.

What should I do if my email address isn’t recognized when I try to sign in?

Be sure you’re using use the email address where you receive Ipsos iSay survey invites to login.

If you recently changed your email address - and confirmed the change by clicking on the link we sent you at the new address - you can only login using the new confirmed email address. If you tried to change your email address but haven’t confirmed it yet, you’ll need to use the old email address to login.

What browsers are supported on the Ipsos iSay site?

Currently, the Ipsos iSay website and surveys can be used on desktop devices with Google Chrome, Microsoft Edge, Firefox, and Safari. On your mobile device, our site is accessible with Safari, Android Webview, and Samsung Internet.

We suggest using the latest versions of these browsers to ensure you get the full experience of our site. In some cases other browsers or earlier versions of the browsers listed above may be supported, but if you encounter any technical issues preventing you from accessing the site or using the features, we recommend upgrading your browser version or switching to one of the suggested browsers.